Terms and Conditions
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By opening an account or placing a wager with Jackpot City Casino you accept the rules below, which form a binding agreement between you and the operator. Read them carefully — they cover eligibility, payments, promotions and how disagreements are resolved.
Eligibility and account registration
You must be at least eighteen years old, or older where local law requires, and legally permitted to gamble in the territory from which you connect. Residents of jurisdictions we have blocked may not use the service, and attempting to disguise your location through a VPN or proxy is a breach of these terms.
One account per person, household, IP address and payment method. Duplicate registrations are closed on discovery, and any winnings generated on the secondary account may be voided while the original deposits are returned.
Registration details must be accurate and kept current. You are responsible for the confidentiality of your password, for every action taken under your login, and for notifying us immediately if you suspect unauthorised access.
Deposits, withdrawals and verification
Funds must originate from an account held in your own name. Third-party payments are rejected, and where a deposit cannot be traced to you we may hold the balance until documentation clarifies its source.
Before your first withdrawal we complete identity and address verification, and we may repeat these checks later if activity patterns, deposit volumes or regulatory triggers require it. Withdrawals are normally returned via the method used to deposit.
Player funds are held separately from operational capital in line with our licence conditions. Currency conversion charges, if any, are applied by your payment provider rather than by Jackpot City Casino, and dormant accounts may attract an administrative fee after an extended period of inactivity, subject to prior notice.
Promotions and bonus conditions
Every offer carries its own terms — wagering multiple, qualifying deposit, maximum stake while a bonus is active, eligible game list and expiry date. Where the offer terms and this page differ, the offer terms govern that specific promotion.
Game weighting varies: slots typically contribute in full toward wagering, while table games, live dealer titles and low-volatility strategies contribute at a reduced rate or not at all. Placing a bet above the stated maximum stake while a bonus is in play can forfeit the bonus and anything won from it.
Bonus hunting, coordinated play between accounts, arbitrage patterns and exploitation of a pricing or software error are prohibited. In such cases we may cancel the bonus, reclaim the associated winnings and, in serious instances, close the account.
Game integrity, availability and liability
Results are produced by certified random number generators supplied by licensed studios and independently tested. Where a malfunction affects a game round, that round is void and stakes are returned — no payout arises from a demonstrable technical fault, regardless of what was displayed on screen.
The service may be interrupted for maintenance, security response, provider outages or regulatory instruction. We aim to schedule planned work outside peak hours and to announce it in advance, but uninterrupted availability is not guaranteed.
To the fullest extent the law allows, our liability for any claim is limited to the balance in your account at the time the issue arose. We are not liable for losses caused by your own equipment, your internet connection, or your failure to keep credentials secure.
Complaints, closure and governing law
Raise any dispute with our support team first, in writing, including dates, amounts and screenshots where relevant. We acknowledge complaints promptly and aim to issue a substantive decision within the timeframe our licences prescribe.
If our final response does not resolve matters you may escalate to the relevant regulator or approved alternative dispute resolution body for the licence under which your account is held — including the Malta Gaming Authority, the Kahnawake Gaming Commission or the Alderney Gambling Control Commission.
We may amend these terms to reflect legal, regulatory or operational changes, publishing the updated version on this page. Continued play after publication constitutes acceptance; if you do not agree, you may close your account and withdraw any remaining balance subject to verification.
Where to get help
- Jackpot City Casino help centre and complaints inbox, reachable from the support section of the site
- The licensing authority governing your account, or its approved alternative dispute resolution provider
- Your local consumer protection body where national law grants an additional route of appeal