Contact Jackpot City Casino Support in New Zealand

Where to start

Most questions have already been answered somewhere. Before you write to us, it is worth scanning the help section on this page — deposit limits, verification paperwork, wagering on the four-part welcome match and withdrawal steps all come up often, and the answers are there in plain English.

If your question is specific to your account, the form on this page is the right route. Give us your registered email address, describe what happened and, where it helps, mention the payment method involved — Visa, Skrill, Neteller, Interac or another option you used. Concrete detail means we can look things up once and reply properly, rather than trading messages back and forth.

What to expect

Support is handled by our customer service team, who work with players across New Zealand and dozens of other markets. Email support is the main written channel; we aim to come back to you as quickly as we can, and complex cases involving verification or payments may take a little longer while documents are checked.

The team works in English along with Spanish, French, Portuguese, German, Japanese, Russian, Chinese, Arabic and several other languages, so you are welcome to write in whichever you are most comfortable with.

Accounts, payments and responsible play

Questions about deposits, withdrawals and currencies — New Zealand dollars are supported alongside a broad list of others — go to the same place. So do requests to set deposit, loss or session limits, to take a self-assessment, or to arrange self-exclusion. These are handled discreetly and without pressure. Play is for adults aged 18 and over.